Shift4 Install Feedback Channel

Shift4 has asked us to send installer feedback—both good and bad—as often as possible to them. They provided us with this email that goes directly to their Onsite Director and team: OSSmanagement@shift4.com

If you want to help create better install processes for Shift4, this is the #1 way to do it. Simply send an email with kind, clear, honest feedback about installers to the address above. Please use this email instead of calling your trainer, Joshua or anyone in the ops team. This is the direct feedback channel they've created for us and we gotta use it to make impact! Feel free to CC Joshua and your trainer on the email if it's an issue you think Equip should be aware of. IMPORTANT REMINDER: Send POSITIVE Feedback Too!

While it's important to report issues, let's make sure we're also sending positive feedback about great installer experiences. The best way to encourage the behavior we want to see is to recognize it when it happens. Shift4's install team has told us they genuinely appreciate hearing about installers who go above and beyond, and it helps build goodwill for our partnership. Plus, when we send positive feedback about installers, they thank us for it later and it improves how they view our team. Bottom line: Use the feedback email for every single install—both the great ones and the challenging ones. This helps Shift4 understand the full picture and reinforces the exceptional support we've been receiving as we work toward becoming their top sales office in the country.